Spa Etiquette

And Helpful Advice

Advanced Reservations

We highly recommend that you schedule your appointments at least one month in advance to ensure that your preferred time + treatment or service is available.

Spa Arrival

Please ensure that you have filled out all consent forms that are e-mailed to you prior to arriving. Consent forms are valid for up to 1 year. If you are trying a new treatment, you will need to ensure that a consent form is on file for that specific treatment. If you are a new client with us, please arrive 10 minutes early to fill out a Client Intake + Consultation Form.

Spa Etiquette

Please respect all spa guests’ right to privacy, relaxation + tranquility. Please turn off all cellular phones while in the spa area and please keep voices to a whisper.


In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.

Health Conditions

Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation. Intake forms must be updated with current contact and wellness information.

Appointment Cancellation Policy

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting of $50. Clients who miss their appointments without giving any prior notification will also be charged $50. We require a deposit for all filler appointments. Any cancellations within 72 hours of your scheduled appointment is non refundable. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card on file to guarantee a reservation including services intended to be paid with a gift card. Please have your credit card ready when booking. If you agree to receive emails and texts from us, we have an automated appointment reminder that goes out 48 hours before your scheduled appointment as well as 24 hours before. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Spa Membership Cancellation Policy

The Essential + VIP Memberships are a 12 month commitment; memberships cancelled before the 12 months will require a $250 membership cancellation fee. Membership cancellation can be done at any time, but notice must be given before the next billing cycle (1st of each month). Membership services can rollover/accumulate to the next month(s) accumulated services due expire within 90days of payment, but accumulated services are lost upon cancellation. Memberships are not sharable or transferable.


Prices for services and products are subject to change on our website and menus without advance notice.

Gift Cards

All Fundamentals Med Spa gift cards are non-refundable and good for spa services only. Our gift cards are valid for one year. Gift cards may not be used to purchase or be exchanged for other gift certificates or cash. Fundamentals Med Spa is not responsible for lost or stolen gift certificates. In order to protect gift card identity, please have ID available when redeeming.

Returns and Refunds

All sales are final. We do not refund or offer exchanges or transfers on packages or gift certificates. A $100 deposit for filler is required to book the appointment. The deposit is non-refundable since the spa is purchasing materials for your appointment that we are unable to return to the manufacturer. Product purchases can be exchanged within 30 days of the date of purchase for the amount of the purchase price.

Loss or Damage

We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit.

Fundamentals Med Spa reserves the right to refuse service to any client for any reason.